DELIVERY & RETURNS
SHIPPING & DELIVERY
We ship worldwide*. Orders will be processed within 3-10 business days of receiving the authorized payment, subject to special requirements or specifications, credit card clearance, stock, your location, address verification, shipping time and customs delay. For any unreasonable delay, we will contact you via email or phone.
All orders will be shipped through DHL courier services. When your order is shipped, an email is sent to you informing you of the tracking number. NOTE: Any duties and taxes incurred in the county of destination are the responsibility of the customer.
In the event of unsuccessful delivery, for any reason you refuse delivery, or unavailable or unable to take the time despite reasonable attempts by the courier company, your order will be returned to Madiyah Al Sharqi and you will be charged for the unpaid duties, taxes and additional shipping costs.
RETURNS & EXCHANGES
We value and prioritize our customer’s satisfaction. If for any reason you are not satisfied with your order, simply return your unused item(s) within 14 days from the date of receipt in its original packaging and in the same condition. As we monitor the exchanges carefully, we may refuse to accept them if a fair reason was not provided. To avoid this inconvenience, we always recommend you to review the product description and our Sizing Chart in detail before making any purchase.
Any item(s) returned after 14 days will not be exchanged. We do not offer refund.
Please direct all return packages to:
Madiyah Al Sharqi LLC
C-44, Block A,
Al Shariah, Fujairah
United Arab Emirates
Tel: +971 9 224 8888
Any return postage costs will be at the customer’s expense. Shipping costs are non-refundable.
For more information, please email firstname.lastname@example.org
*In accordance with the UAE laws, we will not deliver to any of the OFAC sanction countries.
Need help in placing your order online? Have questions? You can reach us by email at email@example.com. Read our FAQs below for some previously answered questions.
How will my order be delivered?
All orders are shipped through DHL courier service. All orders must be signed for upon delivery. For more information, please review our Shipping and Delivery page or email us at firstname.lastname@example.org
How can I track my order?
Your order will be dispatched as soon as your payment has been authorized, and we'll email you with a tracking number so that you can monitor it's every move until it reaches your door.
What if I want to return an item?
We work hard to ensure we fulfill your order and that they are of highest quality. However, if you wish to return, you may do so. Return the unused item in its original packaging and condition within 14 days of package receipt and we will replace the item(s). Please note however that we reserve the right to honor your request for replacement.