SHIPPING & DELIVERY
We ship worldwide*. Orders will be processed within 3-10 business days of receiving the authorized payment, subject to special requirements or specifications, credit card clearance, stock, your location, address verification, shipping time and customs delay. For any unreasonable delay, we will contact you via email or phone.
All orders will be shipped through DHL courier services. When your order is shipped, an email is sent to you informing you of the tracking number. NOTE: Any duties and taxes incurred in the county of destination are the responsibility of the customer.
In the event of unsuccessful delivery, for any reason you refuse delivery, or unavailable or unable to take the time despite reasonable attempts by the courier company, your order will be returned to Madiyah Al Sharqi and you will be charged for the unpaid duties, taxes and additional shipping costs.
RETURNS & EXCHANGES
We value and prioritize our customer’s satisfaction. If for any reason you are not satisfied with your order, simply return your unused item(s) within 14 days from the date of receipt in its original packaging and in the same condition. As we monitor the exchanges carefully, we may refuse to accept them if a fair reason was not provided. To avoid this inconvenience, we always recommend you to review the product description and our Sizing Chart in detail before making any purchase.
Any item(s) returned after 14 days will not be exchanged. We do not offer refund.
Please direct all return packages to:
Madiyah Al Sharqi LLC
C-44, Block A,
Al Shariah, Fujairah
United Arab Emirates
Tel: +971 9 224 8888
Any return postage costs will be at the customer’s expense. Shipping costs are non-refundable.
For more information, please email firstname.lastname@example.org
*In accordance with the UAE laws, we will not deliver to any of the OFAC sanction countries.