FREQUENTLY ASKED QUESTIONS

If you have any questions, please see our FAQ guide below and if you require further assistance please don't hesitate to contact us via our form here.

You can use the CHECK OUT AS A GUEST option. With or without account, you can shop at http://madiyahalsharqi.com, but creating an account makes placing an order easier

Go to the login page and click on Forgot Password. You will receive an email at your registered email address with instructions on creating a new password. For more help please contact orders@madiyahalsharqi.com

Yes. We use encryption to protect your information and we do not retain your credit card information. 

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

We accept payments online using Visa and MasterCard credit/debit card in AED.

You can click on the Sizing Chart tab in each product listing to determine your correct size.

All orders are shipped through DHL courier service. All orders must be signed for upon delivery. For more information, please review our Shipping and Delivery page or email us at orders@madiyahalsharqi.com

Your order will be dispatched as soon as your payment has been authorized, and we'll email you with a tracking number so that you can monitor it's every move until it reaches your door.

We work hard to ensure we fulfill your order and that they are of highest quality. However, if you wish to return, you may do so. Return the unused item in its original packaging and condition within 14 days of package receipt and we will replace the item(s). Please note however that we reserve the right to honor your request for replacement.  In the event that transaction error has occurred through the absolute fault of  Madiyah, a refund will in most cases be issued to the same credit card you used for the original purchase.